Dec 4, 20203 min read
The Leadership Challenge for CX Professionals - or "How to Start a Movement"
What is a Customer Experience Ambassador? What is their role in driving customer-centric behavior and corporate culture change? And...
Aug 24, 20204 min read
Have More Productive Meetings - Without Actually Meeting: Part 1
When moving from in-person to online meetings, you need to solving more than technical or logistics issues: focus on structure and process.
Jul 7, 20203 min read
5 reasons why Toolkits can work for YOU
At Playbook Toolkit we develop tools to support learning and changing in your organisation. We have a firm belief that our tools, like...