What is a Customer Experience Ambassador? What is their role in driving customer-centric behavior and corporate culture change? And finally, what does this have to do with the Dancing Shirtless Guy in the video? Let's take a closer look at the role of a CX Ambassador and why they are key to your CX strategy. In his humorous and insightful Ted Talk, Derek Sivers explains how movements really get started. (Hint: it takes two.) The Leader exhibits a certain behavior, takes actio